How We Work With Families

Investment

When a loved one is struggling with addiction, every decision can feel overwhelming.

Our role is to provide clear, independent guidance so your family can move forward with confidence.

How Working Together Begins

It Starts With One Conversation

Every client relationship begins with a Family Strategy Session — the initial paid engagement with Sondey Advisory Group.

Family Strategy Session

75 minutes · in-person, phone, or video

$500one-time

This focused 75-minute strategy session is designed to understand your family's current situation, identify immediate priorities, provide clarity around next steps, and begin establishing a practical path forward.

No ongoing retainer is required.

Ongoing Advisory Support

Choose Your Level of Support

Families who desire continued guidance after the Family Strategy Session may choose one of our advisory service levels for ongoing planning, consultation, and support.

Foundation Advisory

$1,250/month

Ideal for families seeking structured monthly guidance.

Includes:

  • One Strategic Planning Session each month
  • Scheduled Advisory Consultations
  • Email support
  • Brief text messaging
  • Living Sondey Strategic Roadmap™
  • Resource recommendations
  • Priority scheduling

Advocate Advisory

$2,500/month

For families who want deeper coordination and availability.

Everything in Foundation plus:

  • Two Strategic Planning Sessions each month
  • Expanded Advisory Consultation availability
  • Provider coordination
  • Treatment and provider decision support
  • Family meeting preparation
  • Expanded Strategic Roadmap
  • Increased scheduling priority

Executive Family Advisory

$5,000/month

Our highest level of access, coordination, and planning.

Everything in Advocate plus:

  • Up to four Strategic Planning Sessions each month
  • Highest Advisory Consultation availability
  • Highest scheduling priority
  • Comprehensive provider coordination
  • Quarterly Strategic Review
  • Crisis planning
  • Continuous Strategic Roadmap updates
  • First priority for Saturday appointment blocks (8:00 AM–12:00 PM Eastern, phone or video)

Pricing is guaranteed for 12 months from the beginning of your advisory agreement.

Our Process

Our Advisory Process

  1. Step 1

    Family Strategy Session

    Every client relationship begins with a comprehensive Family Strategy Session where we learn your family's unique circumstances, discuss your concerns, and identify immediate priorities.

  2. Step 2

    The Sondey Method™

    We use The Sondey Method™ to evaluate your family's situation, identify available options, discuss risks and benefits, and build a thoughtful strategy tailored specifically to your needs.

  3. Step 3

    The Sondey Strategic Roadmap™

    Together we create a living strategic roadmap that helps your family stay organized, focused, and prepared as circumstances change.

  4. Step 4

    Ongoing Advisory Support

    Families who desire continued guidance may choose one of our advisory service levels for ongoing planning, consultation, and support.

Support

Two Ways We Support Families

Strategic Planning Sessions

Strategic Planning Sessions are comprehensive meetings focused on your family's overall strategy.

During these meetings we review progress, discuss treatment and recovery options, update your Sondey Strategic Roadmap™, establish priorities, answer important questions, and determine next steps.

Think of this as your family's planning meeting.

Advisory Consultations

Life rarely waits until the next scheduled meeting.

Advisory Consultations provide focused guidance between Strategic Planning Sessions whenever important situations arise.

Examples

  • Treatment recommendations
  • Insurance questions
  • Difficult family decisions
  • Changes in your loved one's recovery
  • Preparing for important meetings

These consultations help families make informed decisions while remaining aligned with their overall strategic roadmap.

Availability

Communication & Availability

Communication Hours

Monday–Friday
9:00 AM–5:00 PM Eastern
Executive package: 9:00 AM–6:00 PM Eastern

These are the windows in which we respond to calls, emails, and messages. They are separate from scheduled appointment availability.

Scheduled Appointments

Monday, Tuesday & Thursday: 6:30–7:45 PM Eastern
Saturday: 8:00 AM–12:00 PM Eastern, offered as two scheduled session blocks rather than four continuous hours.

Each block is reserved for one new-client Family Strategy Session (up to the full 75-minute weekday window) or one 60-minute Strategic Planning Session for an existing retainer client. Executive clients receive first priority for Saturday blocks; any block not reserved is available to Foundation and Advocate clients. This reflects our initial launch schedule.

Response Times

Foundation
Email, text, and voicemail: by the end of the next business day.
Advocate
Email and text: within four business hours.
Voicemail: same business day whenever reasonably possible.
Executive
Email, text, and voicemail: within two business hours during business hours.

While actively meeting with another client or traveling for a scheduled engagement, response times may be extended until that engagement concludes.

What You Can Expect

Our Commitment

Independent Guidance

No Referral Fees

Family-First Recommendations

Honest Communication

Confidential Support

Personalized Strategy

Our recommendations are based solely on what we believe is in your family's best interests. We do not accept referral fees or financial incentives from treatment providers.

Ready to Begin?

You don't have to navigate addiction alone.

If your family is ready for experienced, independent guidance, we'd be honored to help.